Terms of Service

• You must be at least 18 years of age to create an account and use the service.
• Each church or organization is entitled to one Tally account. Multiple user logins may be provisioned under that account depending on your subscription tier.
• You are responsible for maintaining the confidentiality of your account credentials, including your password and any API keys issued to your account.
• You must provide accurate and complete information during registration. You agree to update your account information promptly if it changes.
• You are responsible for all activity that occurs under your account, whether authorized by you or not. Notify us immediately at support@atemschool.com if you suspect unauthorized access.

• Connect — $49/month
• Plus — $99/month
• Pro — $149/month
• Managed — $299/month
• Event — $99 one-time purchase (single-event access)

All subscription plans include a 30-day free trial. Subscriptions renew automatically at the end of each billing period unless canceled prior to renewal. All billing and payment processing is handled through Stripe. We do not store your credit card information.

Prices are subject to change. We will provide at least 30 days written notice (via email) before any price changes take effect on your account.

• You may cancel your subscription at any time through the Stripe customer portal linked in your Tally dashboard.
• Upon cancellation, your service will remain active through the end of the current billing period. No refunds are issued for partial months.
• After cancellation, your account data (device configurations, alert history, and monitoring logs) will be retained for 30 days to allow for reactivation, after which it will be permanently deleted.
• Annual plans that are canceled mid-term will be prorated to the remaining number of full months. The prorated credit will be issued to your original payment method via Stripe.

• Reverse engineering, decompiling, or disassembling any part of the Tally software, relay server, or client applications.
• Using automated tools or scripts to scrape, crawl, or extract data from the Tally platform beyond normal API usage.
• Using Tally to intentionally disrupt, damage, or interfere with any production equipment, streaming service, or third-party system.
• Sharing your account credentials with individuals outside your organization.
• Exceeding fair-use limits for the AI Autopilot feature: Pro tier accounts are limited to 10 active automation rules, and Managed tier accounts are limited to 25 active automation rules.

We reserve the right to throttle or temporarily suspend accounts that generate excessive API calls or place unreasonable load on the service infrastructure.

• Response time: We will acknowledge support requests within 15 minutes during standard business hours (Monday–Friday, 9:00 AM – 5:00 PM Eastern Time) and during your church's scheduled service windows as configured in your Tally dashboard.
• Definition of response: "Response" means written acknowledgment that we have received your request and are actively investigating. It does not guarantee resolution within the 15-minute window.
• SLA credit: If we fail to meet the 15-minute response commitment three or more times within a single billing cycle, you will receive a prorated credit for that month applied to your next invoice.

The SLA does not apply to the following:

• Scheduled maintenance windows, which will be announced at least 24 hours in advance via email and the Tally dashboard.
• Force majeure events, including natural disasters, internet backbone outages, or other circumstances beyond our reasonable control.
• Issues caused by the customer's own equipment, network, internet connection, or misconfiguration of third-party software.

Tally is provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

• ATEM School and its operators shall not be held liable for any missed streams, equipment failures, production disruptions, or any damages arising from the use or inability to use the Tally service.
• Our total aggregate liability for any claim arising out of or related to the service shall not exceed the total fees you have paid to us in the three (3) months immediately preceding the event giving rise to the claim.
• We are not responsible for outages, errors, or disruptions caused by third-party services, including but not limited to Stripe, OBS Studio, Blackmagic Design, vMix, Renewed Vision (ProPresenter), or any internet service provider.

• We may suspend or terminate your account immediately if you violate any provision of these Terms of Service, engage in prohibited activity, or if continued service to your account poses a risk to the platform or other users.
• You may terminate your account at any time by canceling your subscription through the Stripe customer portal. Upon termination, the cancellation and data retention policies described in Section 4 will apply.
• Sections that by their nature should survive termination — including Limitation of Liability, Data & Privacy, and any accrued obligations — shall remain in effect.